Do I need a damage sticker?
As of January 1, 2011 legislation in Alberta states that if you are involved in an motor vehicle collision and the damages exceed $2000 you must file a police report and obtain a damage sticker. It is suggested you obtain your estimate prior to attending the police station as they require verification that the damage is over $2000.
What is the difference between an adjuster and an appraiser?
An adjuster represents you, the insurer, with respect to the settlement of your claim. An adjuster can be an employee of the insurance company or an independent adjuster hired by the insurance company. Your insurance company may assign an appraiser to review the damages to your vehicle. An appraiser is trained in determining the value of damages. In many cases we are authorized to appraise your vehicle for the insurance company.
Who do I pay the deductible to?
The amount of your deductible is determined in your insurance policy. The deductible is payable to Brennan Auto Body Repair Ltd. at the time you pick up your vehicle. Your insurance company is billed for the total amount of the repairs less the deductible.
Do I have to pay the GST?
If your vehicle is registered (owned by) a GST registered company or farm business then you are required to pay the total of GST on the entire repair. You can submit for reimbursement on your next GST remittance.
What forms of payment does Brennan Auto Body Repair Ltd. accept?
We accept cash, debit, Visa, Mastercard and American Express. We do accept some fleet cards, authorization for these must be confirmed prior to repair.
How long will my repairs take?
The length of repairs depends on the extent of damage. We calculate repair time and schedule repairs based on the average insurance industry calculation of .3 x the hour of repair/paint time on the estimate. Within 24 hours of dropping your vehicle off for repairs your vehicle will be dismantled to determine the full extent of damages. A Brennan Auto Body Repair Ltd. representative will contact you if target completion time will vary from the date originally given.
Do I need an appointment for an estimate?
No, we offer free estimates on a walk in basis.
What are betterment charges?
Betterment charges are based on the wear and tear of parts that wear out over a period of time. Tires and batteries are periodically subject to betterment charges. Betterment can also apply to a part being replaced by your insurance company that had previous damage. Betterment may be applied to you as determined by your insurance company.What are betterment charges?
Betterment charges are based on the wear and tear of parts that wear out over a period of time. Tires and batteries are periodically subject to betterment charges. Betterment can also apply to a part being replaced by your insurance company that had previous damage. Betterment may be applied to you as determined by your insurance company.
Do I have to take my vehicle to the lowest estimate or where my adjuster says I should go?
No, it is always your choice where you want to take your vehicle. Often times the lowest estimate does not mean it will be cheaper in the end. Often, upon close inspection, an item may have been missed. We are always willing to discuss our estimate with you and match another estimate so long as it does not compromise a quality repair.
What if I am not happy with my repair?
Your first course of action is to call us! We are proud to offer lifetime warranty (see warranty tab) and want to ensure you are completely satisfied with the work we have done. If we cannot satisfy your concerns the insurance adjuster and/or appraiser will also be involved to ensure you complete satisfaction.